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The Art of the Apology in a Connected World

As we have seen in a recent post, the Truth is now a distant consideration in the public narrative; yet the demand for heartfelt apologies is constant, be it regarding poor product reviews on Twitter to the latest tube delays – Yes, we now have The Wrong Kind Of...
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The end of hierarchy? Circles in the sky…

The way we work is changing, yet our organisations remain the same – for now. If you have followed our recent research or blog you will have noticed two things: The interests of Gen Y and women are converging: both ask us to rethink the nature of work. For example to...
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In praise of imperfection

In the past week, every football manager involved in the World Cup has announced his squad. A mix of conservatism and daring. The story that gathered most headlines was that of the French coach Didier Deschamps omitting two stars from the line-up. Quite a departure...
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Merry Christmas

Like many companies these days, we like to give money to charity at Christmas rather than spend it on Christmas cards.Our preferred charity over the last few years has been the Lynedoch Creche which ‘creates space for up to 70 preschoolers for healing,...
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