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… that’s what BBC radio asked me to talk about. Here’s a snippet of the programme. Key points:

  • Develop some emotional literacy. Check the emotions are accurate – hate ? Really? What exactly are you feeling?
  • Calibrate the feelings on a scale of mildly miffed to murderously enraged
  • What is it about the person that has this effect – what specific behaviour? 
  • What are you going to do about it on the continuum: from ‘let it go’ to ‘deal with it and get resolution’?
  • What you can’t do is keep nursing all that negative emotion. It is bad for your well-being let alone your engagement and productivity.

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