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Being a straight talker doesn’t mean that you have to be critical or offensive. We avoid not only confrontation but the good stuff too, suspicious of positive comments as just being a softener before the negative!

If you take the opportunity to praise others in a Random Act of Kindness and build their confidence, might this help to change their behaviour in a more positive way?

Hear Averil’s thoughts on this as a leadership psychologist on BBC Radio:


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