The Art of the Apology in a Connected World

As we have seen in a recent post, the Truth is now a distant consideration in the public narrative; yet the demand for heartfelt apologies is constant, be it regarding poor product reviews on Twitter to the latest tube delays – Yes, we now have The Wrong Kind Of...

The end of hierarchy? Circles in the sky…

The way we work is changing, yet our organisations remain the same – for now. If you have followed our recent research or blog you will have noticed two things: The interests of Gen Y and women are converging: both ask us to rethink the nature of work. For example to...
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